Everything But the Keyboard

When I unboxed the Acer TravelMate 8481T I was actually pretty impressed. Acer's notebooks admittedly tend to err more towards the bargain basement set, and build quality and design have often suffered for it. Even the TimelineX 3830TG initially seems interesting and even like quite a bargain, right up until you realize how much the hardware has to throttle performance due to Acer cramming too much in a small space.

So imagine my surprise at discovering a sleek ultraportable with an almost entirely brushed aluminum shell. It's frankly both incredibly attractive and incredibly sturdy, and there are only two giveaways that it's an Acer notebook: the discreet silver logo on the cover (along with their "Signal Up" logo), and the keyboard forged from the hottest fires of hell itself, damned to endlessly roam the earth bringing woe and misery to typists everywhere. But we'll get to the keyboard soon enough.

Acer's more industrial-style design is a welcome change of pace on the TravelMate 8481T, with plastics seldom employed and the only gloss being the silver screen hinges and the logo on the lid. Acer has produced a notebook that's attractive and functional, and it feels remarkably sturdy to boot. The body doesn't bend or flex, and there's even a 2.5" drive bay (although in our review unit it's unoccupied and lacks the proper connectors due to the onboard SSD). Some people may not like the way the battery bulges out of the bottom, but that kind of design has honestly never bothered me that much (I prefer the incline it creates for the keyboard) and as I said before, it pays off elsewhere.

Unfortunately, despite having produced an attractive and understated notebook, and even managing to produce an excellent touchpad with discrete buttons instead of a single rocker, Acer has gone and fouled things up by using their old "floating island" style keyboard. It's been a long time since I've had an opportunity to rant about this design, but know that my hatred for it runs deep. The flat, mushy keys absolutely ruin the user experience, and it's worlds away from the improved chiclet-style keyboard you'll find on modern Acer consumer notebooks. Even without the flex commonly seen on their consumer models, the keys feel cheap and they can easily pop off; travel is limited and the flat tops don't give a clear delineation between the keys. While Acer's keyboard layout is excellent, typing on it is a joyless experience and for me it actually sinks the entire thing (though to be fair I'm very particular about keyboards).

This is the first Acer notebook I've had in for testing where I felt like I wouldn't mind owning it...and then I tried typing on it. There isn't enough hyperbole in the world to adequately describe my contempt for this keyboard design. Some people might not be as demanding, but those same people probably don't write lengthy articles on a regular basis. If you're a student doing term papers, it's difficult to imagine this being a comfortable keyboard; you can use it if you have to, but try a Dell Latitude, ThinkPad, or even a MacBook Pro and I defy you to come away thinking this is better in any way.

That's a shame, too, because as I said, this is otherwise a pretty ideal little road warrior of a notebook and would be perfect for users like me who need something thin and light to write on, take notes, and so on. This should be excellent for business users and word processors, but what good is it if it's irritating to type on? If you don't want to use your notebook, you'll do anything you can to make sure you don't have to. I'm not personally an Apple fan, but they understand one vital tenet of design: user experience is everything, and if nobody wants to actually use your product they aren't going to buy it.

What's really weird is that so many of Acer's products are built to hit the lowest price point possible, and so we can sort of shrug and say, "Yeah, but at least it's inexpensive." The TravelMate is an upscale laptop in every other way, but it keeps with the tried and false keyboard style. When you're building a business-class laptop and improving the chassis and overall build quality, how does the keyboard get left out? Okay, enough about the keyboard; let's see how the TravelMate 8481T otherwise performs.

Introducing the Acer TravelMate 8481T-6873 Application and Futuremark Performance
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  • StormyParis - Sunday, December 11, 2011 - link

    your rant just does not say why ? Layout ? feedback ? imprecise ? ... ?
  • StormyParis - Sunday, December 11, 2011 - link

    that's "you hate the".. sorry, too early.
  • snuuggles - Sunday, December 11, 2011 - link

    Yeah I agree. I just re-read the review and there are absolutely no details. It's hard to tell if this is just personal preference or if there is something mechanically wrong with it

    For example, the asus ux31 has very very still action and short travel, so if you touch type and don't HAMMER the keys, you are going to miss letters. I averaged at least 2 per sentence hen I tested it out. These were besides the errors you normally make while typing, and it was fairly consistent and repeatable. In addition, several keys had spots on them where you could fully depress them and they wouldn't register. Worst was the bottom left of the enter key. That's right, the most frequently hit part if the enter key was unresponsive when fully clicked. This was demonstratible even when. It typing. I could click and hold it down on the bottom left all day with no I response

    Anyways, justin, can you follow up with a few specific issues you found with this keyboard in particular? If its simply this style of keyboard you hate... We should know that
  • snuuggles - Sunday, December 11, 2011 - link

    Gha, "stiff" not still action. Hate hate hate using my iPhone to type
  • JarredWalton - Sunday, December 11, 2011 - link

    Added a bit of clarification on the keyboard. There's a lack of travel, the action is mushy, the flat texture is undesirable, and the keys themselves feel extremely cheap. Over the long haul, Acer keyboards don't hold up well is my experience, especially if you have any kids that might start picking at them. Hope that helps.
  • snuuggles - Sunday, December 11, 2011 - link

    Thank Jarred. If you have a chance, let us know if you've tried the UX31. I'm just curious if you're critique of this style of keyboard withstands the assualt of the supposed "high-quality" keybaord the Asus stuck in there.

    If I have to come down one way or another, I think I'm starting to lean towards mushy vs stiff action. At least personally, I'm able to type fairly ok with a mushy keyboard, but the UX31? woof, that thing was impossible to type on.

    PS. I must apologise again for some of my error-laden previous posts. As I said, they were made on my iphone with auto-mangle on. Speaking of utterly useless... :)
  • JarredWalton - Sunday, December 11, 2011 - link

    I know you hate the UX31 keyboard, but I wonder if you didn't just have a bad unit. I've had a laptop or two over the years where certain keys simply didn't register half the time (space bars often being the major one where I've had issues). The UX31 keys don't feel stiff to me, but they do have very little travel. One thing that the UX31 keyboard does have that's better IMO than the Acer "floating island" keys is that you're much less likely to have keys come off (get pulled off) or wear out.
  • snuuggles - Sunday, December 11, 2011 - link

    You may be right--it would be inexplicable to have reviewers experience what I experienced and continue to give it passing marks.

    I really wish I could find a local place that carries it so I can try another one. Everything else about it was pretty great. Oh wait, I think the trackpad was pretty bad too--can't really remember, but I think it was too sensitive? Guess it paled in comparison to the Keyboard issues I had.
  • Dustin Sklavos - Sunday, December 11, 2011 - link

    Everything Jarred said below.

    Also, it's Dustin, not Justin. That's a serious pet peeve of mine.
  • JarredWalton - Monday, December 12, 2011 - link

    It's okay, Rusty, we still love you! ;-)

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